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Returns & Exchanges
At Zenbivy, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, you can return or exchange any unworn, unwashed items within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
2
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
3
Pack and Ship
Securely pack your items in their original packaging and drop off the parcel at any authorized carrier location.
4
Receive Your Refund
After our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing